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Help Desk Operating Hours

  • Sunday-Thursday: 9AM-5PM
  • Friday & Saturday: Closed
  • All Govt Holiday: Closed
  • Contact Information
To introduce smooth services to the investors we have taken the following action for better
service delivery from home.

Please contact to Call Center

  • +8809678771353

Email to

  • ossbida@bidaquickserv.org
  • support@batworld.com
  • siraj@batworld.com

Emergency Contact Number

  • +8801755676725
  • +8801755676726
  • +8801755676712
  • Support from home will be ensure
  • Sunday to Thursday: 9:00am-5:00pm
  • Friday & Saturday: Closed
  • All Govt. Holiday: Closed
  • Oss Help Desk
  • Hi! We're here to answer any questions you may have.

The One Stop Service (OSS) is an online facilitation mechanism that seeks to bring relevant government agencies together, coordinated and streamlined, to provide efficient and transparent services to domestic and foreign investors. Many countries around the world have established similar centres to centralize the execution of a number of regulatory, compliance, and value-added services through a single physical or virtual location. The purpose of the OSS is to provide investors with a single place for applying and obtaining necessary approvals for different licenses and permits required for investment in the country.

These electronic investor’s services shall entirely be automated, paperless, and cashless. Specifically, all services shall be requested and rendered electronically via an online platform; all required supporting documents shall be transmitted, stored, and processed in electronic format; all applications shall be signed electronically; and all required official payments shall be made electronically in real time. The OSS shall be owned, operated, and regulated by BIDA. Its implementation shall adopt a service-oriented architecture that allows it to interface with already existing independent electronic systems of other participating agencies. The OSS shall ultimately serve as a single window and the only point of contact between the Government of Bangladesh (GoB) and investors. It shall comprise the following components:

  1. A single website comprised of two sub-components. First, an online platform for delivering investor services to registered users. The platform will enable investors to view, request, and receive services and will enable the concerned government agencies to deliver those services. Second, an information portal for presenting all investment news, statistics, reports, primary and secondary laws, guidelines and instructions, and any other investment-related information.
  2. An internal workflow management system that enables BIDA to process applications in the back office. The workflow management system shall automatically orchestrate electronic service delivery through the concerned participating government agencies as well as the flow of information among them.
  3. An internal document management and archiving system that enables BIDA to manage all electronic documents transmitted via its portal.
  4. A centralized backend data storage system with data redundancy, which enables BIDA to store and manage all transaction, user, and system data.
  5. An internal reporting engine and data discovery and visualization tools.

How can I get a verification link again?

Please enter your registered email address and submit.

Why I need to Sign-up to submit application?

The One Stop Service (OSS) system is web-based application for investors. This service is entirely automated, paperless and cashless. Specifically, this service shall be requested and rendered electronically via the OSS online platform; all required supporting documents shall be transmitted, stored, and processed in electronic format; all applications shall be signed electronically; and all required official payments shall be made electronically in real time in that cases the sign up mandatory.

Video tutorial for using the system : https://youtu.be/jsdi3MO__hU

How can I get updates on the application status?

After successfully submission of any application, user can get the current status of duly submitted application. This action can be seen from the status option:
Submitted: The stage means that you have submitted successfully.
Verified: The stage belongs that your application has been successfully reviewed by BIDA.
Approved: The stage belongs that you submission has been already got the approval. You will get an auto generated e‐mail to your authorize person’s e‐mail address also it to be send to concern stockholder with approval copy.
Shortfall: The stage means that you have submitted your application with required information and BIDA have already reviewed the application but considered the application as shortfall due to some information or documents mismatch or not uploaded correctly. In this stage you will also get an e‐mail from BIDA as shortfall. You can see the remarks of shortfall the top side of the application. If it is information mismatch you are able to edit the application and re-submit.
Discard: The stage belongs that you have submitted your application with such type of information that cannot be considered as realistic or have not existence of your provided information or completed your application with garbage data. BIDA has right to drop your submission request if found any thing seems like that.
Rejected: The stage belongs that you have submitted your application with such type of information that cannot be considered as realistic. BIDA has right to reject your application for any false submission.

To whom I should contact for Registration process related support?

You can contact directly to the respective officer where your application is currently under process. You can see the serving desk on your user there is showing the current desk officer name and designation. For general purpose information, you can contact the below during office hour:
Call center no.: +8809678771353
Email: ossbida@bidaquickserv.org
For more information please visit: http://www.bida.gov.bd

Help Desk Operating Hours

  • Sunday-Thursday: 9AM-5PM
  • Friday & Saturday: Closed
  • All Govt Holiday: Closed

To whom should I contact for technical support?

Business Automation Ltd. provides technical support for this project. You can contact with the respective officer for your necessary technical support during office hour.
Call center no.: +8809678771353
Email: support@batworld.com
Online Support portal: http://support.batworld.com